How we handle your information
Last updated: September 2026
This Privacy Policy explains how 4Drive Chile collects, uses, and protects your personal information when you visit our website and use our booking services. We respect your privacy and are committed to handling your data responsibly.
4Drive Chile operates the website 4drivechile.com and provides vehicle booking services in Chile. Our office is located in Providencia, Santiago, Chile. For privacy-related questions, contact us at [email protected].
When you make a booking through our platform, you enter into a rental agreement with the local vehicle provider in your chosen city. Each provider operates independently and has its own data handling practices for the rental contract itself.
We collect information you provide directly when you use our website. This includes data submitted through our contact form, such as your name, email address, and message content. If you leave a review, we collect your name, email, and the text of your feedback.
Our web server automatically logs technical information when you visit the site. This includes your IP address, browser type, operating system, pages viewed, and timestamp of each request. These logs help us maintain security and diagnose technical issues.
We do not collect sensitive personal information such as passport numbers or payment card details directly. Payment processing is handled by our booking system's payment gateway, which complies with industry security standards.
When you make a booking, you provide information including your name, email address, phone number, travel dates, and pick-up location. This data is processed by our booking system to generate your booking voucher and confirmation.
Your booking information is shared with the local vehicle provider who will prepare your rental agreement. The provider uses this data to complete the rental contract, verify your driving licence at pick-up, and communicate with you about your reservation.
The rental company processes your data as an independent controller for the purposes of fulfilling the rental agreement. Their contact details and data practices are specified in the rental contract you sign at pick-up.
Our website uses cookies to improve your browsing experience. Session cookies keep you logged into the booking system as you move between pages. Preference cookies remember your language and location settings.
We use analytics tools to understand how visitors use our site. These tools collect anonymized data about page views, traffic sources, and user behaviour. This information helps us improve the website structure and content.
You can control cookies through your browser settings. Disabling cookies may affect some functionality, such as maintaining your booking session or remembering your preferences across visits.
We use your contact information to respond to enquiries submitted through our contact form and to send booking confirmations. If you request it, we may send occasional updates about our services.
Technical logs and analytics data help us maintain website security, diagnose problems, and improve the user experience. We analyze traffic patterns to understand which content is most useful and where visitors encounter difficulties.
Booking data is used to process your reservation, generate your voucher, and communicate with the vehicle provider on your behalf. We may contact you about your upcoming trip or to resolve any booking issues.
We share your booking information with the local vehicle provider who will fulfill your reservation. This is necessary to complete the rental service you have requested. Providers are located throughout Chile, including Santiago, Puerto Montt, Puerto Natales, and Punta Arenas.
We do not sell your personal information to third parties. We do not share your data with marketing companies or unrelated businesses.
We may disclose information if required by Chilean law, court order, or government regulation, or to protect our legal rights and the safety of our users.
We retain booking data for up to three years after your rental date for accounting purposes and to handle any post-rental enquiries or disputes. Contact form messages and reviews are kept for two years unless you request deletion.
Technical server logs are retained for 90 days. Analytics data is stored in aggregated, anonymized form indefinitely for statistical purposes.
After the retention period expires, we delete or anonymize your personal information so it can no longer identify you.
You have the right to request a copy of the personal information we hold about you. You can ask us to correct inaccurate data or delete your information, subject to legal retention requirements.
If you wish to withdraw consent for communications, you can unsubscribe from emails using the link provided in each message, or contact us directly.
For bookings already shared with a vehicle provider, you will need to contact that company directly regarding data held in their systems, as they act as an independent controller.
If you have questions about this Privacy Policy or wish to exercise your data rights, contact us at [email protected]. Our office hours are Monday to Sunday, 8:00 AM to 8:00 PM (GMT-3).
We will respond to privacy requests within 30 days. For complex requests, we may need additional time and will keep you informed of progress.